By participating in any Somatic Therapeutic Yoga Training Ltd Event or Training, you have agreed to the following terms and conditions.

Definitions
 

• Somatic Therapeutic Yoga Training Ltd is a company limited by guarantee. In these terms and conditions, on our website and social media feeds, and in all communications, words like ‘we’, ‘us’ and ‘our’, mean Somatic Therapeutic Yoga Training Ltd. Our trading address is 2 Court Ord Cottages, Meadow Close, Rottingdean BN2 7FT, UK.
• An ‘Event’ means any course, training or event described on our website under the heading  ‘Specialist Training Courses’, ‘Further Training Courses’, ‘Workshops’, ‘Events’, ‘Continuing Professional Development (CPD)’ or ‘Continuing Education (CE)’, whether delivered face to face, online (live), online (pre-recorded), or using any combination of any of these media.
• A ‘Training’ means any of the courses or events outlined on the website and associated listings on other websites or media, run by Somatic Therapeutic Yoga Training Ltd.

 

Contractual Relationship
 

• By booking a place on an Event or by being accepted onto a Training, you have entered into a contractual relationship with us. These terms and conditions (together with any other terms and conditions specific to the Event or Training published on our website and/or in any communication from us to you) form an integral part of that contract. If you make a booking for an Event on behalf of another person, you warrant to us that you have their authority to do so.
• By booking a place on any Event or applying for acceptance onto a Training, you warrant that you meet, or will, by the start of the Event or Training, meet any eligibility criteria for that Event or Training published on our website or in any other published material related to the Event or Training.
• By booking a place on any Event or applying for acceptance onto a Training, you acknowledge that the full cost of that Event or Training becomes payable on booking or acceptance, notwithstanding that we may in our discretion agree to payment by instalments or on any other deferred or alternative basis.
• Occasionally we may offer time limited discounts on courses, trainings and events as part of a marketing campaign. This discount will not be applied retroactively to existing bookings for that course, training or event.
• We may change these terms and conditions from time to time and will publish those changed terms and conditions on our website. We have no responsibility to provide you with any other notice of such changes.
• If any part of these terms and conditions, or any other part of the contract between us, is deemed unenforceable, that part shall be severed from the remainder, which shall remain in full force and effect.

 

Cancellation

• If, having booked a place on an Event, or having been accepted onto a Training, you fail to participate in all or any part of that Event or Training, we shall have no obligation to refund any amount paid by you in respect of that Event or Training, unless you have given us notice of cancellation before the start of the Event or Training, in which event the provisions below shall apply.
• You may cancel your booking for an Event so long as you do so in writing at least 30 days before the start of the Event. In that case, we will refund you in sterling the amount you have paid us in respect of that Event, less an administration fee of 10%. If you cancel within 30 days of the start date of the Event, there will be no refund. You can however, transfer your booking to another student and, if there is a wait list for the event, we will offer your space to them. If we do re-sell your space, we will refund you the amount you have paid us in respect of that Event, less an administration fee calculated as set out above. We shall not be responsible for any expenses which you may incur or have incurred in respect of the Event, for example in respect of travel or accommodation or any exchange rate losses.
• The following applies if you agree to pay for an Event in a payment plan. If you cancel your booking for the Event in writing at least 30 days before the start date we will refund you in sterling the amount you have paid less the administration fee referred to above. If you cancel fewer than 30 days before the start date of the Event or Training you will remain liable to pay the full event, training or course fee unless we are able to transfer your booking to another participant, in which case we will refund you in sterling the amount you have paid us in respect of that Event, less an administration fee calculated as set out above.
• You may cancel your place on a Training so long as you do so in writing at least 60 days before the start of the Training. In that case, we will refund you in sterling the amount you have paid us in respect of that Training, less an administration fee of 10%. If you cancel fewer than 60 days before the start of the Training, there will be no refund unless we are able to replace you with another candidate whom we consider suitable to participate in that Training, in which case we will refund you in sterling the amount you have paid us in respect of the Training, less an administration fee of 10%. We shall not be responsible for any expenses which you may incur or have incurred in respect of the Training, for example in respect of travel or accommodation or any exchange rate losses.
• Once accepted on a Training, should you decide to withdraw from that course, training or event before its conclusion, you agree to settle any outstanding course, training or event fees, including any unpaid future monthly instalments, on our first demand. We shall not be responsible for any expenses which you may incur or have incurred in respect of the Training, for example in respect of travel or accommodation or any exchange rate losses.
• We reserve the right to cancel or curtail all or part of any Event or Training for any reason, though we will endeavour only to do so in the event of exceptional circumstances which mean that we are unable to offer, or continue to offer, the Event or Training as advertised, or if there are, in our opinion, insufficient numbers booked onto the Event or accepted onto the Training for it to be commercially viable. Should this happen, we will notify you promptly and will refund you in sterling the full amount you have paid us in respect of the Event or Training and you will have no liability in respect of any payments in respect of that Event or Training falling due after we give you notice of cancellation. We shall not be responsible for any expenses which you may incur or have incurred in respect of the Event or Training, for example in respect of travel or accommodation or any exchange rate losses.
• If you choose to cancel or curtail your participation in an Event or Training, or if we cancel or curtail an Event or Training, or if we exclude you from participation or further participation in any Event or Training in accordance with these terms and conditions, our liability to you shall be limited to a refund as specified above. We shall not be responsible for any expenses which you may incur or have incurred in respect of the Event or Training, for example in respect of travel or accommodation or any exchange rate losses.

 

Release of Liability

By booking to participate in an Event, or on acceptance onto a Training, you agree that:

• we are not responsible for the safekeeping of your personal belongings during your participation in the Event or Training;
• elements of certain Events and of the Trainings may be physically new or unfamiliar to you, and you participate in them voluntarily, understanding that there is risk of personal injury;
• It is your responsibility to inform the teacher(s) of the Event or the Training if you have any injuries or health conditions (including pregnancy, suspected pregnancy, or childbirth within the preceding three months) and to abide by their decision as to whether all or any part of that Event or Training is appropriate for you.

If you are participating in the Event or Training via the internet:

• we are not responsible for any physical injury or any loss of, or damage to, any personal property incurred during or as a result of your participation (save only to the extent that liability in respect of such loss or damage may not be excluded or limited by law);
• we have no liability in respect of any failure, weakness, or corruption of the internet, or of any internet connection, which may limit your ability to participate;
• we make no warranty as to the functionality of any third party platform used in connection with the Event or Training, nor as to whether such third party platform is secure or free from infection, viruses, or other contamination.

We shall not in any circumstances be liable for:

• any economic losses (including, without limitation, loss of revenue, profits, contracts, business or anticipated savings);
• any loss of goodwill or reputation; or
• any special or indirect losses

which you may suffer or incur arising out of your participation in any Event or Training, any cancellation, postponement, or curtailment of any Event or Training, or in the event of your participation in an Event or Training being refused or restricted.

Neither you nor your heirs, assigns or legal representatives will sue or make any other claim of any kind against Somatic Therapeutic Yoga Training Ltd, its employees or agents, or against the teacher(s) of any Event or Training, in respect of any loss or damage which you may suffer or incur or as a result of participating in that Event or Training, whether caused by negligence or otherwise, save only to the extent that liability in respect of such loss or damage may not be excluded or limited by law.

 

Restriction of Participation

We reserve the right to exclude you from participation, or further participation, in an Event or a Training if, either in our opinion, or in the opinion of any teacher of the Event or Training:

• you do not meet any of the eligibility criteria stipulated for the Event or Training on our website, or in any other published material related to the Event or Training;
• you are in breach of any of these terms and conditions, or any other terms and conditions specific to the Event or Training published on our website and/or in any communication from us to you;
• you engage in abusive or threatening behaviour, or language of a profane or discriminatory nature, during your participation in any Event or Training, or in any communication with any of our staff or teachers;
• your behaviour as a participant in any Event or Training is disruptive to your fellow participants;
• you do anything which may reasonably be considered to bring Somatic Therapeutic Yoga Training Ltd or any of the teachers of any Event or Training into disrepute; or
• (if the Event is delivered wholly or partly in a face to face setting) you show symptoms or signs of any infectious or contagious medical condition.

We also reserve the right to exclude anyone engaging in abusive, threatening, or disruptive behaviour, or language of a profane or discriminatory nature, or doing anything which may reasonably be considered to bring Somatic Therapeutic Yoga Training Ltd or any of the teachers of any Event or Training into disrepute, from participation in any future Event or Training.

If you are excluded from participation or further participation in any Event or Training, any refund of any amounts paid will be in the absolute discretion of Somatic Therapeutic Yoga Training Ltd.

 

Certification

Where a certificate of attendance or other form of certification is offered by us for an Event or Training, it is your responsibility to satisfy the conditions specified for such certification. This will normally include participation in the whole of the Event or Training.

 

Intellectual Property

Copyright and other intellectual property rights in materials supplied in connection with any Event or Training, including (without limitation) handouts, manuals, PowerPoint slides, images, and video recordings, whether supplied in hard format or online, as well as in any recordings made of all or part of any Event or Training, remain either with us or with the author(s) of individual items. You agree not to act in any way which breaches those intellectual property rights without the prior permission either of us or of the owner of those rights.

 

Use of this Website

By using this website, you are deemed to have agreed to and acknowledged the following: 

• You will only use the site for lawful purposes and will not do so in any way which may adversely impact on the operation of the site or its use by others.
• Unless we agree otherwise in advance and in writing, you may not download or reproduce content from the site other than for your personal and non-commercial use, which may include reasonable use on social media, on the strict conditions that you (a) acknowledge the site as the source of the content in question; (b) do not edit or amend that content; and (c) do not in the course of such use make any offensive or defamatory comment about the content or its source.
• The contents of the site are the copyright either of us or of the author of individual items of content and, save as permitted by these terms and conditions, you will not act in any way which breaches that copyright.
• We make no warranty that the site or its contents (including any material available for downloading or any other websites to which the site links) are secure or are free from infection, viruses, or other contamination.
• We use third party providers for online bookings, to process on line payments, and to deliver certain Events and Training content, and are not liable for any loss or damage caused as a result of any act or omission on the part of any of those third party providers, or as a result of their websites or systems being infected or contaminated.
• We may from time to time suspend access to all or any part of the site without notice for technical or maintenance reasons and will not be liable if for any reason the site is not available for use or has restricted use (including any failure of our on-line booking and/or online payment services provider).
• You will keep confidential any user names, passwords or other personal identification information which you have chosen or which we have provided to you to enable you to book onto an Event or Training, or to permit access to any part of the site, and we shall not be responsible for the security of any such personal identification information or its use by a third party.
• The information contained on the site is for general information purposes only and should not be treated as any form of professional advice; we accept no responsibility for any loss or damage which may arise from accessing or relying on information contained on the site, or in any material downloadable from the site, or on any other website to which the site links.
• We take all reasonable steps to protect any personal information which you provide to us, but cannot guarantee the security of any information which you disclose online; by using the site you accept the inherent security implications of dealing online and will not hold us responsible for any breach of security unless caused by our negligence.
• During the course of any visit to the site, we use small files which are stored on your hard drive by our browser (“cookies”) to monitor your use of the site; once you have closed your browser, we do not use the information these cookies collect.

 

Communications

• Any communication which you send us in relation to your participation in an Event or Training should be sent by e-mail to [email protected].
• Any communication from us to you in relation to your participation in an Event or Training will be sent by e-mail to the e-mail address given by you to us when booking your place, unless you have informed us by e-mail, with specific reference to the Event or Training in question, of an alternative e-mail address.
• We shall have no responsibility for any failure of any communication from us to reach you, provided that we have sent it you by e-mail addressed as above.

 

Law and Jurisdiction

The contract created by your booking a place on any Event or being accepted onto a Training (including these terms and conditions and any amended or substituted terms and conditions) shall be governed by English law. By booking a place on any Event or being accepted onto a Training, you irrevocably submit to the jurisdiction of the English courts.

 

Privacy Policy

This policy sets out how we will deal with the privacy and confidentiality of the personal information which we may acquire or hold about you.

What this policy is about

At Somatic Therapeutic Yoga Training Ltd we respect your right to privacy. We will only use information about you in accordance with the Data Protection Act 1998, General Data Protection Regulations 2018 (‘GDPR’), and other relevant legislation and regulations. This privacy policy explains how we collect, store, and use your personal data. By visiting www.somatictherapeuticyoga.com (‘our website’), you are accepting and consenting to this policy. It applies to anyone who visits our website, anyone who books, whether for themselves or another person, a place on a Somatic Therapeutic Yoga Training Ltd event, and anyone who has been accepted onto a Somatic Therapeutic Yoga Training Ltd training or course.

This privacy policy may be updated from time to time. It was last updated on 24 October 2025.

Data controller

Somatic Therapeutic Yoga Training Ltd is a company limited by guarantee. In these terms and conditions, on our website and social media feeds, and in all communications, words like ‘we’, ‘us’ and ‘our’, mean Somatic Therapeutic Yoga Training Ltd. Our trading address is 2 Court Ord Cottages, Meadow Close, Rottingdean BN2 7FT, UK.

How do we collect information about you?

We may collect personal information about you in a number of different ways. You may give that information to us, we may collect it automatically, or we may receive information about you from third parties. In addition, our website uses cookies to distinguish you from other users of our website. For more information about cookies please see below.

Information you give us

You may give us information about you:

• when you create an account with us
• when you book or apply to be accepted onto any course, training or event with us (or purchase any other service from us) or ask to be added to a waiting list for a service
• when you participate in one of our courses, training or events, whether in person or online
• when you engage with us on social media
• when you contact us by any means, including telephone or e-mail
• when you choose to complete any feedback requests or surveys we send you
• when you attend any of our events, trainings or courses in a venue which has CCTV or security cameras installed, which may record your image during your visit
• when you participate in any of our events, trainings or courses (whether in person or online) which are recorded or photographed, in which case your image may be recorded or photographed and/or your voice recorded.

For certain of our trainings, courses and events, our Learning Management System (LMS) also records your name, your e-mail address, any other personal information which you have chosen to input to it, and a record of your attendance and participation in the relevant training, course or event, including details of course assignments submitted by you and feedback on them.

Information we collect automatically

On any visit to our website or to the LMS, we may automatically collect the following information:

• technical information, including the internet protocol (IP) address used to connect your computer to the internet, your login information, browser type and version, time zone setting, browser plug-in types and versions, operating system and platform;
• information about your visit, including the full Uniform Resource Locators (URL) clickstream to, through and from our site (including date and time); products you viewed or searched for; page response times, download errors, length of visits to certain pages, page interaction information (such as scrolling, clicks, and mouse-overs), and methods used to browse away from the page and any telephone number used to call us.

Information we receive from other sources

We may receive information about you if you have given a third party permission to share with us the information they hold about you. We may also receive information about you if you use any other website which we operate or any other services we provide. We may work with third parties (including, for example, sub-contractors in technical, payment and delivery services, advertising networks, analytics providers, search information providers, credit reference agencies) and may receive information about you from them.

What information do we collect?

The information which we may collect about you may include:

• your name, e-mail address, mailing address, and/or telephone number
• your emergency contact details
• details of any credit or debit cards or bank accounts used to pay for courses, trainings or events
• records of your participation in Somatic Therapeutic Yoga Training Ltd courses, trainings and events
• details of your visits to our website and/or LMS
• your correspondence with us (including notes of telephone or face to face conversations)
• information which you provide to enable you to log in to your Somatic Therapeutic Yoga Training Ltd account and/or the LMS
• information which you supply as part of the application process for any training, course or event
• information which you supply as part of your participation in any training, course or event
• a photograph of you or other record of your image and/or voice.

How do we use your information?

We are allowed to collect and use your personal information only where we have a proper reason to do so. We must have one or more of these reasons:

• Contract – in order to fulfil a contractual arrangement, e.g. when you book a place on a training, course or event.
• Consent – where you agree to us using your information in this way, e.g. storing your payment card details.
• Legitimate interests – where we have a legitimate interest to do so to manage our business. We have a legitimate interest in processing certain of your personal information for both marketing and analytical purposes, so that we can better customise our offerings to you.
• Legal obligation – where there is a legal requirement to share the information, e.g. for law enforcement purposes.

We use information which you provide to us:

• to acknowledge, confirm and send you details of the training, course or event you have booked or applied for
• to manage any application process to one of our trainings, courses or events
• to monitor and assist your participation and progress in trainings, courses and events
• to deal with any enquiries or complaints you make
• to contact you in connection with surveys and use any information you choose to submit in response
• if you work with Somatic Therapeutic Yoga Training Ltd in a paid or voluntary capacity.
• to provide you with information about other goods and services we offer
• to notify you about any changes to what we offer
• to ensure that content from our website and the LMS is presented in the most effective manner for you and for your computer.

We use information which we collect about you:

• to administer our website and LMS and for internal operations, including troubleshooting, data analysis, testing, research, statistical and survey purposes
• to improve our website to ensure that content is presented in the most effective manner for you and for your computer
• to allow you to participate in interactive features of our service, including the LMS
• as part of our efforts to keep our website and the LMS secure
• to measure or understand the effectiveness of marketing which we send to you and others, and to deliver relevant marketing to you
• to assess and process your application for any Somatic Therapeutic Yoga Training Ltd training, course or event or for any employment, paid or voluntary, with Somatic Therapeutic Yoga Training Ltd
• to administer any competitions run by Somatic Therapeutic Yoga Training Ltd.

We use information which we receive about you from third parties for the purposes set out above, either on its own, or in combination with information which you have provided to us or which we have collected about you.

We store any e-mail contact you have had with us, as well as notes of telephone or face to face conversations, in order to ensure that we have carried out your instructions and for internal staff training purposes.

We may also store any information which you have provided to us about any medical condition or other circumstance you consider relevant to your participation in any of our trainings, courses or events, in order to ensure that those trainings, courses and events are delivered taking account of your particular requirements.

Who do we share your information with?

We may share your personal information:

• with course teachers and other faculty members and (with your explicit consent) with other course participants
• with banks or card processing agencies to verify your personal details for authorisation, in order to process payments and credit or debit card transactions
• where applicable, with the suppliers of the LMS
• with other business partners, suppliers and sub-contractors for the performance of any contract we enter into with them or you
• with any relevant regulatory and/or accrediting body
• with any third party used to deliver marketing
• with analytics and search engine providers that assist us in the improvement and optimisation of our website
• with any prospective buyer of any of our business or assets
• for the purposes of fraud protection and credit risk reduction
• in order to enforce or apply our terms and conditions, or to protect the rights, property, or safety of Somatic Therapeutic Yoga Training Ltd, our customers, or others
• in order to comply with any legal obligation, or to detect or report a crime.

How long do we keep your personal information for?

We only keep identifiable records for as long as we have a legal or business purpose for doing so.

As we may need your personal information to establish, bring or defend legal claims, or for tax or auditing purposes, we will always retain your personal information for 7 years after the date it is no longer needed by us for any of the purposes listed above, unless:

• the law or a regulator requires us to hold your personal information for a longer period, or to delete it sooner;
• you exercise your right to have the information erased (where it applies) and we do not need to hold it in connection with any of the reasons permitted or required under the law;
• we bring or defend a legal claim or other proceedings during the period we retain your personal information, in which case we will retain your personal information until those proceedings have concluded and no further appeals are possible.

Marketing communications

If you have opted to receive our newsletter, you consent to receive marketing communications from us about news, upcoming events and special offers, and your information is added to our e-mail marketing software, which is provided by a third party, holds your name and e-mail address, and keeps track of which e-mails you have opened and the links that you have clicked. Each e-mail has a link at the bottom to manage your preferences and unsubscribe, so you can unsubscribe from these e-mails at any time by clicking the link. You may also unsubscribe by emailing [email protected].

Third parties and use of the internet

Our website and/or LMS may, from time to time, contain links to and from the websites of third parties. If you follow a link to any of these websites, please note that they have their own privacy policies and that we do not accept any responsibility or liability for those policies. Please check those policies before you submit any personal information to any third party website.

The transmission of information via the internet is not completely secure. Although we will do our best to protect your personal information from unauthorised access, we cannot guarantee the security of the information transmitted to our website or the LMS; any transmission is at your own risk.

Passwords

It is your responsibility to keep any passwords or other log-in information secure.

Cookies

A cookie is a small file of letters and numbers that we store on your browser or the hard drive of your computer, if you agree. Cookies contain information that is transferred to your computer's hard drive. Our website and LMS use cookies to distinguish you from other users. This helps us to enhance your experience when you browse our website or use the LMS and also allows us to improve our website. By continuing to browse the website, you are agreeing to our use of cookies.

We use cookies:

• which are required for the operation of our website and/or LMS, for example, to enable you to log into secure areas of our website or our LMS, book onto trainings, courses and/or events, or make payments
• which allow us to recognise and count the number of visitors to our website and to see how visitors move around our website when they are using it, in order to help us to improve the way our website works
• which recognise you when you return to our website and/or LMS, enabling us to personalise our content for you, greet you by name and remember your preferences (for example, your choice of language or region)
• which record your visit to our website, the pages you have visited and the links you have followed, in order to make our website more relevant to your interests.
   

Please note that third parties (including, for example, providers of external services like web traffic analysis services) may also use cookies, over which we have no control. These cookies are likely to be analytical/performance cookies or targeting cookies.

You may block cookies by activating the setting on your browser that allows you to refuse the setting of all or some cookies. However, if you use your browser settings to block all cookies (including essential cookies) you may not be able to access all or parts of our website and/or of the LMS.

Where we store your personal information

The information which we collect from you may be stored within or outside the European Economic Area (‘EEA’). It may also be processed by people operating within or outside the EEA. By providing personal information to us, you agree to the transfer, storing or processing of that information within and outside the EEA. We will take all steps reasonably necessary to ensure that your personal information is treated securely and in accordance with this privacy policy.

Your rights

Under the GDPR, you have additional rights over your personal information (your ‘data’).

These rights are:

• to be informed about how your data is being used;
• to access the data held about you;
• to have your data rectified if there are errors;
• to know about how automated decisions are made in relation to you;
• to object to how your data is being used;
• to the deletion of all data an organisation holds on file about you (unless required to be kept, for example to comply with a legal obligation);
• to restrict processing, so that your data may not be used;
• to transfer your data from one organisation to another.

You can request a copy of all data that we hold about you. We are legally obliged to provide that to you in electronic format within one month of your request, free of charge. We will need to confirm your identity before we do so. You may then request any corrections, or object to the processing of your data, or request that the information is erased. We are also legally obliged to transfer all of your records to another provider within one month, free of charge, if you ask us to do so.

There may be conditions to, or limitations on, your rights imposed by other legislation, for example relevant tax laws.

Contact Us

To request a copy of the personal data that we hold about you, or if you are concerned about the way that we have processed your personal information, please contact us on [email protected], or by post addressed to Somatic Therapeutic Yoga Training Ltd at 2 Court Ord Cottages, Meadow Close, Rottingdean BN2 7FT, United Kingdom. We will acknowledge your request within 24 hours and will respond within 30 days.

Concerns and complaints

If you are unhappy with how we are processing your personal information, you may also contact the Information Commissioner’s Office (ICO). Please visit the ICO website for their latest contact information: https://ico.org.uk/concerns/.

 

Teaching and Learning Approach
My Somatic Therapeutic Yoga Training is grounded in professionalism, respect and compassionate learning. I aim to create a safe and inclusive environment where trainees feel supported to explore, question and grow. Clear communication, mutual respect and confidentiality are essential parts of our shared agreement.

If a concern ever arises, trainees are encouraged to speak with me directly so that we can resolve the matter with care and understanding. A formal complaints process is also in place, ensuring that any issue can be handled fairly, confidentially and with professionalism.

Purpose
This agreement outlines the shared commitments between myself, as the training facilitator and owner of the Somatic Therapeutic Yoga Training, and each trainee enrolled in the programme. It establishes the foundations for a safe, professional and compassionate learning environment that encourages both personal and academic growth.

As your training facilitator, I agree to:

• Deliver the training with integrity, professionalism and care.
• Provide clear, evidence-informed teaching in therapeutic yoga, drawing from both classical and contemporary approaches.
• Create a safe and inclusive learning space that supports curiosity, reflection and personal development.
• Communicate the aims, structure and assessment criteria of the training clearly.
• Offer constructive feedback and ongoing support throughout the training.
• Maintain confidentiality regarding any personal or sensitive information shared during sessions.
• Respect each trainee’s unique background, experience and learning pace.
• Operate within professional and ethical guidelines consistent with the principles of yoga therapy.
• Be open to feedback and committed to continual improvement of the training and teaching practice.

As a trainee, you agree to:

• Take responsibility for your own learning, attendance and participation throughout the training.
• Arrive punctually and complete all required coursework and assessments to the best of your ability.
• Practise self-awareness and self-care, communicating openly if challenges arise during the programme.
• Treat peers and the facilitator with respect, kindness and professionalism.
• Maintain confidentiality regarding any personal or case-based information shared within the group.
• Approach the training with curiosity, humility and a willingness to learn from both theory and experience.
• Uphold ethical conduct and respect the therapeutic framework of yoga in all aspects of your training.

By enrolling in this training, both facilitator and trainee agree to work collaboratively in a spirit of integrity, compassion and mutual respect, recognising that learning is an ongoing journey of self-discovery and professional growth.

Complaints Procedure 

Purpose
This procedure provides a clear and respectful way for trainees to raise any concerns that may arise during the training. The aim is to resolve matters fairly, with sensitivity and professionalism, while maintaining a supportive and trusting learning environment.

1. Informal discussion
   If a concern arises, trainees are encouraged to speak with me directly at the earliest opportunity. Most matters can be resolved quickly through honest and compassionate conversation.
2. Formal complaint
   If an issue cannot be resolved informally, a written complaint may be submitted via email. This should include:

• A clear outline of the concern
• Any relevant dates or context
• Details of any previous discussions about the matter

I will acknowledge receipt of the complaint within seven (7) days and provide a considered response within fourteen (14) days.

3. External review
   If the trainee feels the issue remains unresolved after this process, they may request an independent review by an agreed neutral party (for example, a senior yoga teacher, supervisor, or mentor external to the training). This ensures impartiality and fairness in the resolution process.
4. Confidentiality
   All concerns and complaints will be handled in confidence. Information will only be shared with those directly involved in addressing the issue.
5. Professional conduct
   Throughout the process, all communication will be guided by respect, honesty and a genuine intention to reach understanding and resolution.